Refund Policy

Last updated: 30 October 2026

What this policy covers

This policy covers the subscription fees you pay Ratedist for Ratedist Channel Manager, the booking engine and Ratedist POS.

It does not cover payments your guests make to your hotel or restaurant, such as room bookings through the booking engine or through OTAs. Ratedist is not a party to those bookings. Guest refunds follow the hotel’s own cancellation policy and are handled by the hotel.

Free trial

The free trial costs nothing, so there is nothing to refund. When the trial ends, the account is paused until you choose a plan. You are never charged automatically.

Subscription fees

Plans are billed monthly, in advance. Fees for a billing period that has started are not refunded, including when you stop using Ratedist in the middle of that period. Your account stays active until the period ends.

Changing plans

When you move to a smaller plan in the middle of a month, the difference for the remaining days is credited against your next invoice. It is not paid out in cash.

Double or mistaken charges

If you were charged twice for the same invoice, or charged by mistake, we refund the extra amount in full to the original payment method.

How to ask for a refund

Contact us by email or WhatsApp (see the contact page) with your hotel or business name, the invoice number and the date of payment.

We reply within 3 working days. Once a refund is approved, the time it takes to reach you depends on the bank or payment provider, usually up to 14 working days.

Changes

If we change this policy, we update the date above. Changes do not affect refunds you asked for before the change.